- Why is the bill different from what I expected?
- Usually one of three reasons: the charger added slightly less than your dash showed (BMS rounding), the price included a session fee on top of the per-kWh rate, or you were on the ad-hoc rate instead of your subscription. Receipts itemise all of this.
- Should I use gross or usable battery capacity?
- Always usable. Gross capacity includes a reserve buffer that you can never actually charge into.
- How do session fees work?
- Some networks charge a flat per-session fee (often £0.50-£1.50) on top of the per-kWh rate. It's negligible on a long rapid stop but can double the apparent rate on a 5-minute top-up. Operator pages on EV Charge Routes flag where session fees apply.
- Why is my home electricity bill higher than expected?
- Most likely you're charging during peak hours and being billed at the standard rate, not your off-peak EV rate. Check your tariff's off-peak window and set the car to schedule charging during it.
- How accurate is the cost shown in the operator's app?
- In 2026, very — most major networks display running session cost live, and the final receipt almost always matches within a penny.
- Do I get charged for the energy or the time?
- Almost all UK and EU networks now bill per kWh, which is fair on every car. A few legacy AC chargers and some Australian sites still bill per minute — that's worth avoiding on slow-charging cars.